Privacy Policy

This Privacy Policy explains how RateNature processes personal data on ratenaturewedding.casa in connection with website use, enquiries, and related services for a retirement wellness resort.

Effective Date
As stated in this policy
Scope
All users of our services
Questions?
01 · Purpose

How We Use Data

We use personal data to operate and secure the website, respond to enquiries, manage bookings or service requests, communicate with users, improve site performance, maintain records, and comply with legal or contractual obligations. We may also use data to detect misuse, prevent fraud, and support internal administration.

Processing is limited to operational needs, user requests, and legal compliance.
02 · Sharing

Service Providers and Partners

We may share personal data with trusted service providers that support website hosting, communications, analytics, security, administration, or booking-related operations. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.

Service providers receive only the information needed to perform their functions.
Privacy Office

Contact Information

Email contact
Telephone
+27 71 722 1175
Postal address
160 Dr Beyers Naude ST, Potchefstroom, 2531
Privacy enquiries

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer justified. You may also object to certain processing or ask us to limit use in appropriate circumstances.

Available rights depend on the nature of the data and the legal basis for processing.

To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may ask for details needed to confirm your identity and assess the request. If we cannot comply fully, we will explain the reason where appropriate.

We may need information to verify identity before acting on a request.

We retain personal data for the period needed to respond to enquiries, provide services, maintain records, meet legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we delete it, anonymise it, or otherwise handle it in a secure manner.

Records are kept only for as long as needed for the stated purpose or legal compliance.

We may update this Privacy Policy when our practices, services, or legal obligations change. The revised version will apply from the date it is posted, unless a different effective date is stated. We encourage you to review this page periodically.

We review this notice from time to time and keep the current version on the website.
Data category

Data We Collect

We may process contact details, booking or enquiry information, communication content, device and usage data, and any other information you choose to provide. Where relevant to a retirement wellness resort, this may include preferences about accommodation, services, accessibility needs, or wellness-related arrangements.

We collect only the information needed to operate the website and manage enquiries.
Collection source

How We Collect Data

We collect personal data when you complete forms, send messages, request information, make a booking enquiry, or otherwise interact with the website. We may also receive limited technical data from your browser or device, and information from service providers involved in website operation or enquiry handling.

Information comes from direct submissions, website activity, and service-related communications.
Cookie type

Types of Cookies

The website may use essential cookies to keep the site working, functional cookies to remember preferences, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.

We use a small number of cookie categories to support core site functions and basic analytics.
User control

Cookie Controls

You can usually block or delete cookies through your browser settings. Where the website provides cookie controls, you may use them to manage non-essential cookies. Some features may not function properly if cookies are disabled.

Browser settings and consent tools may be used to limit non-essential cookies.